Interior Design Packages

Please read the following important terms and conditions before you buy anything on our website and check that they contain everything you want and nothing that you are not willing to agree to.


  1. These terms and conditions

  1. Please read these terms and conditions carefully and make sure you understand them. They set out the obligations (the 'terms') between you and Charlotte Stuart trading as ARLO Interior Designs ('we', 'us', or 'our'). The terms explain what happens once you have placed an order, how to make payment, how you and we may change or end the contract, what to do if there is a problem and other important information. The terms are only available in English.

  1. You should retain a copy of these terms for future reference.

1.3 We are Charlotte Stuart trading as ARLO interior design.  Our business address is 15 Beech Walk, Adel, Leeds, LS16 8NY.  We are not VAT registered.

1.4 You may contact us by writing to us at 15 Beech Walk, Adel, Leeds, LS16 8NY, or by emailing us at charlotte@arlointeriordesign.com. 

1.5 If we have to contact you, we will do so by telephone or by writing to you at the email address you provided to us at the time you made your booking.

  1. 'Writing' includes emails. When we use the words 'writing' or 'written' in these terms, this includes emails.

  1. If you buy a design package from our site, you agree to be legally bound by this contract.

  1. Our contract with you

  1. Below, we set out how a legally binding contract between you and us is made.

  1. Any description, advertisement, documentation issued by us and any description contained on our website or any brochures relating to the design package we provide are issued and published for the sole purpose of giving you a general idea of the design services and content of the package. Subject to any obvious error, the description and price of the design package will be as quoted on the website at the date your booking is made. All payments under these terms shall be in UK pounds sterling.

  1. You place an order on this site by creating an account and completing your details.  Please read and check your details carefully before submitting it. You will be able to correct any errors before submitting your details to us.

  1. Upon submitting your details to us to purchase a design package, whether online, in writing or by telephone, you will be given confirmation of our acceptance of your order (an 'order confirmation') by email.

  1. We may contact you to say that we do not accept your order. This is typically for the following reasons:

  1. we cannot provide the design package;

  2. we cannot authorise your payment;

  3. you are not allowed to buy the design package from us;

  4. we are not allowed to provide the design package to you; 

  5. there has been a mistake on the pricing or description of the design package; or 

2.8.6 there may be occasions where, at our sole discretion, we decide not to accept your order without assigning any reason for that refusal.

  1. We will only accept your order when we email you to confirm this (Confirmation Email). At this point:

  1. a legally binding contract will be in place between you and us; and

  2. we will provide the design package as agreed during the online checkout process.

  1. Where you are not a consumer, these terms together with any document expressly referred to in them constitute the entire agreement between you and us and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.

  1. Where you are not a consumer, you acknowledge and agree that you have authority to bind any business on whose behalf you have purchased a design package.

  1. Where you are not a consumer you acknowledge and agree that in entering into this contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these terms or any document expressly referred to in them.

  1. Where you are not a consumer, you and we agree that neither of us shall have any claim for innocent or negligent misrepresentation based on any statement in this contract.

  1. You may only buy a design package from us if you are over the age of 18 years old.

  1. Price and payment

  1. The price payable for services we provide will depend on which design package you chose.  The price for each design package is shown on our website. Payment can be made online by credit or debit card using the card payment system at the time of booking, or following the payment link issued on your invoice.

  1. Payment needs to be received by us before your designer commences work on the design package.

  1. We will do all that we reasonably can to ensure that all the information you give us when paying for the services is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy [arlointeriordesign.com] or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

  1. Unless you are booking the design package online, an invoice for payment of the appropriate fees shall be sent to the email address you provided to us at the time of booking and it is your responsibility to ensure the address provided is correct.

  1. All costs, other than the fee payable in accordance with clause 3.1 shall be payable within 7 days of receipt of any invoice from us.

3.6 If your payment is not received by us in accordance with clause 3.1, this will constitute a breach of this contract and we may end the contract, and/or take legal action to recover any outstanding fees.

  1. If your payment is not received by us in accordance with clause 3.1, we may charge interest on any balance outstanding at the rate of 3% above the base rate of the Bank of England.

  1. Nothing in this clause 3 affects your right to cancel the contract during the cancellation period as set out in clause 6.

  1. Without prejudice to Clause 3.8, we may refuse or cancel future design packages where payments for the design package under these terms remain outstanding.

  1. We will pass on changes in the rate of VAT. Where VAT is payable, if the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

  1. Our rights to make changes to the design package

4.1 We reserve the right to change the content of the design package at our discretion.

  1. The design package

  1. We will provide you with an interior design package which will include (see website for details on the specific package you are purchasing).

  1. If you have bought a design package but then wish to change it, you must inform us by email within 24 hours of payment being made.  After this date changes cannot be guaranteed as work on your design may have started.

  1. If the design package provided is based on the measurements which you provide to us.  We shall use our reasonable skill and care to create the design, but we cannot guarantee the floorplan accuracy. Therefore, any floorpan we prepare is used for illustration purposes only.  You should check all measurements before you make any purchases as we cannot be held responsible for any inaccuracies in the floorplan.  

  1. The design package will not include any unrelated finishes or fixtures unless specified, including paint finishes for woodwork, carpet underlay, light switches, nor does it include the costs of any work needed including without limitation carpet, fitting, decorating, electrical and building works.  These costs are excluded from the fee payable for the design package.

  1. Wallpaper, fabric, flooring and paint prices are calculated per item and are not an estimate of the total material needed to complete the interior design for your room.

  1. The design package we provide is a recommendation only and it is up to you to implement the design.

  1. The design package may include links to third party websites and applications. You are responsible for evaluating whether you want to access or use them. We are not responsible for and do not endorse any features, content, advertising, products, or other materials on other websites or applications. You assume all risk and we disclaim all liability arising from your use of them.

  1. Retailer website images and descriptions are not always accurate. The actual colour may vary from the image or information may be missing or incorrect.  We are not responsible for your orders with retailers and you must check the accuracy of any such descriptions before purchasing the furniture, fittings and/or materials.

  1. Unless expressly stated in the design package, we will not make any changes or revisions to the design package.

  1. Cancellation, transfer or postponement

  1. You have the right to cancel this contract without giving us any reason within 14 days of receiving your booking confirmation (“the cancellation period”).  However, you do not have the right to cancel if you requested us to start providing the design package during the cancellation period and the design package has been fully completed during this period. This is further explained in clauses 6.4 and 6.5 below.

  1. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement sent to us by email at hello@arlointeriordesign.com.

  1. To meet the cancellation deadline, you may send your notice of cancellation before the cancellation period has expired.

  1. We will not start providing the design services during the 14-day cancellation period unless you ask us to. If you instruct us to undertake the design services within this 14 day period you will lose your right to cancel this contract If you do not expressly instruct us to start the design works, we will not be able to start providing the services to you until the cancellation period has expired. We are not obliged to accept your request.

  1. This means that if you requested for us to start providing the design services during the cancellation period and/or the design has been fully completed (i.e. the work is completed) during this period, you lose your right to cancel and will be required to pay the full price under this contract even if the cancellation period has not expired.

  1. Your rights if we cancel the design service:-

  1. Wherever possible, we will contact you in advance to tell you we will be cancelling the service, unless an emergency requires us to cancel the event on the day;

  1. We reserve the right to cancel or postpone the provision of the design package if you have failed to provide us with sufficient information to enable us to properly complete the design.

  1. If you cancel this contract in accordance with clause 6.1, we will reimburse to you all payments received from you unless you requested for us to start providing the design services during the cancellation period, in which case you must pay us:

  1. for the design works we undertaken up to the time you told us that you want to cancel this contract, which will be an amount in proportion to the services performed up to that point in comparison with the full price under this contract; or

  1. the full price under this contract, if you lost your right to cancel this contract because the course was fully performed (i.e. the work was completed) during the cancellation period.

6.10 We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract.

6.11 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

  1. If:

  1. we cancel the contract pursuant to clause 6.6 we will refund your fees for the design package but not any other expenses (for example; material costs). Your refund of event fees will be paid within 14 days beginning with the day on which we agree that you are entitled to a refund.

  1. we terminate the contract in accordance with clause 6.8, we will refund your fee for the design package calculated on a pro rata basis of the design works completed.

  1. If there is a problem or you have a complaint

7.1 If you have any questions or complaints about the design package, please contact us using the details in clause 1.4

  1. Summary of your legal rights

  1. Whilst every effort is made to ensure that our design package meets your requirements, our design packages are based on the information which you have provided to us and therefore all warranties for fitness for purpose and all other express and implied warranties are excluded to the fullest extent lawfully permitted.

  1. Nothing in these terms limits or excludes our liability for:

  1. death or personal injury caused by our negligence

  1. fraud or fraudulent misrepresentation

  1. Our liability to you shall be limited to the price you have paid for the design package and, subject to Clause 8.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the contract, for:

  1. any loss of profits, sales, business, or revenue

  1. loss or corruption of data, information or software

  1. loss of business opportunity

  1. loss of anticipated savings

  1. loss of goodwill

  1. any indirect or consequential loss

  1. Intellectual property

  1. The copyright, database right and all other intellectual property rights in all designs, design packages and artwork drawn up by us as part of the Design Services shall belong to us.

  1. How we may use your personal information

  1. We will use the personal information you provide us:

  1. to deliver the design package to you;

  1. to process your payment for the events;

  1. to give you information about any of the courses we offer, but you may stop receiving this at any time by contacting us using the details provided in Clause 1.4.

  1. Your personal information will be processed in line with data protection legislation and in accordance with our privacy policy which is hereby incorporated into this Agreement. Our Privacy Policy can be accessed online or provided on request.

  1. We will only share your personal information with third parties where the law requires us to do so.

  1. Your design for your room together with any photographs or images may be displayed on social media and our website for advertising unless otherwise stated by you.

  1. If we use your design for advertising purposes on our website or social media, please note that we will reference the retailers used, unless otherwise stated by you.

  1. Other important terms

  1. If you have any queries about the design package please contact us using the details provided in Clause 1.4.

  1. Any notice or other communication given by you to us, or by us to you, under or in connection with this contract shall be in writing and shall be delivered or email.

  1. A notice or other communication shall be deemed to have been received: if sent by email, one business day after transmission.

  1. In proving the service of any notice, it will be sufficient to prove, that the email was sent to the specified email address of the addressee.

  1. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

  1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will inform you in writing if this happens and we will use reasonable endeavours to ensure that the transfer will not affect your rights under the contract.

  1. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

  1. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

  1. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the design package to you, we can still require you to make the payment at a later date.

  1. These terms and any dispute or claim arising out of or in connection with them or their subject matter or formation of the contract between us (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

  1. We both irrevocably agree that the courts of England and Wales, shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this contract or its subject matter or formation (including non-contractual disputes or claims).